Last updated: October 12, 2026
Processing time
Every piece is made or packed to order by our partner studios. Orders leave our partners within 1–3 business days. You’ll get a confirmation email with tracking as soon as your order ships.
Delivery time
Delivery usually takes 7–15 business days after shipping. Some items ship from partners outside the United States, so delivery can occasionally take longer during holidays, peak seasons or customs checks.
Orders containing several items may arrive in separate packages.
Tracking your order
Use the tracking link in your shipping email, or visit our Track Your Order page. Tracking can take 2–5 days to show movement after the label is created.
Returns
We want you to love what you ordered. If you don’t, you can request a return within 30 days of delivery.
- Items must be unused, unworn, unwashed and in their original packaging.
- For hygiene reasons, earrings, hair accessories and other items in intimate contact can’t be returned unless they arrive damaged or defective.
- Email us at hello@shopsunsetcoastal.com with your order number before sending anything back. We’ll reply with the return address and instructions. Packages sent without a return approval can’t be accepted.
- Return shipping is paid by the customer, and original shipping charges aren’t refundable.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn’t what you ordered, email hello@shopsunsetcoastal.com within 7 days of delivery with your order number and a photo. We’ll send a free replacement or a full refund, including shipping, and you won’t need to return the item.
Refunds
Once your return is received and inspected, we’ll email you. Approved refunds go back to your original payment method within 5–10 business days.
Lost packages
If your tracking hasn’t updated for 30 days or shows delivered but you can’t find your package, contact us and we’ll help locate it or arrange a replacement.
Questions?
Email hello@shopsunsetcoastal.com. We usually reply within 1–2 business days.